Privacy Policy and Information Sharing
At the clinic, we are committed to protecting your privacy and handling your personal information with care, confidentiality, and respect.
As part of providing safe and effective healthcare, we collect and retain personal and medical information relevant to your assessment, treatment, and ongoing care. This information may include contact details, medical history, health records, and treatment notes.
Your information is stored securely and is only accessible to authorised healthcare professionals involved in your care.
Where necessary and in your best interests, we may communicate with your GP, referring practitioner, or other healthcare professionals to support your treatment. Any sharing of information will be carried out professionally and confidentially.
We will never share your personal or medical information with third parties without your consent, unless required to do so by law or where there is a legal or safeguarding obligation.
You have the right to request access to your personal information and to ask for any inaccurate details to be corrected.
If you have any questions regarding how your information is stored or used, please contact the clinic directly.
Cancellation Policy
Your appointment time is reserved specifically for you. Late cancellations and missed appointments prevent us from offering that time to another patient in need of care.
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 24 hours’ notice, or missed without notice, may incur a cancellation fee and could result in the loss of prepaid sessions or deposits.
We understand that unforeseen circumstances can occasionally arise and will always do our best to be fair and understanding where possible.
GDPR
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are committed to protecting your personal information and ensuring it is handled securely, fairly, and confidentially.
As part of your care, we collect and retain personal and medical information for the purposes of consultation, examination, diagnosis, treatment, and maintaining accurate clinical records. This information is used only in connection with your healthcare and ongoing treatment.
Patient records may also be shared with other healthcare professionals, such as your GP or referring practitioner, but only with your consent or where legally required.
All paper records and electronic data are stored securely and are accessible only to authorised clinic staff directly involved in your care and the administration of patient records.
Patient records are retained in accordance with professional, legal, and insurance requirements. Records are securely disposed of when they are no longer required.
Under UK GDPR, you have the right to request access to your personal data, request correction of inaccurate information, and raise any concerns regarding the handling of your information.
We will never disclose your personal information to any third party without your consent unless required to do so by law or safeguarding obligations.
If you have any questions about how your data is stored or used, please contact the clinic directly.
Complaints
We are committed to providing all patients with a high standard of care and service. If you are unhappy with any aspect of your treatment or experience at the clinic, we encourage you to let us know so that we can address your concerns promptly, fairly, and professionally.
How to Make a Complaint
Complaints may be made in person, by telephone, in writing, or by email. Please provide as much detail as possible, including your name, contact information, and the nature of your concern.
All complaints should be directed to:
Kim Garnham info@kimgarnhamchiropractor.co.uk
What Happens Next
- We will acknowledge your complaint within 5 working days of receiving it.
- Your complaint will be investigated thoroughly and confidentially.
- We may contact you for further information or clarification if required.
- We aim to provide a full written response within 20 working days. If the investigation takes longer, we will keep you informed of progress.
Our Commitment
We take all complaints seriously and view them as an opportunity to improve our services and patient care. Making a complaint will not affect your ongoing treatment or the standard of care you receive.
If You Remain Unsatisfied
If you are not satisfied with the outcome of your complaint, you may contact the General Chiropractic Council (GCC), the statutory regulator for chiropractors in the United Kingdom.
General Chiropractic Council
Park House
186 Kennington Park Road
London
SE11 4BT
020 7713 5155
The GCC can provide further information regarding professional standards and the formal complaints process. Make a Complaint | GCC
